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Working in retail today is more challenging than ever. The pressure on frontline workers has reached unprecedented levels, with 59% of them considering quitting their jobs in the past year alone.
There are far too many good software tools out there to guide banking associates’ every move and automate decision-making. No one should feel like they are lacking direction or support.
Optimizing operations and enhancing customer service can be easy if you’re using the right key performance indicators (KPIs) to assess schedule quality in workforce management software. But how can you be certain you’re using the right KPIs?
Some say now’s the time to take the road less traveled. We say it’s now or never. If you keep doing the same things you’ve always done, especially if you’ve typically avoided AI, you’re going to keep feeling the grind.
