What Is MPOS

MPOS provides many benefits, allowing retailers to:

1. Deliver more personalized service.

Since your associates can now provide your customers with true on-the-spot end-to-end service, shopping in your store couldn’t be easier or faster. There is no shuffling of customers from salesperson to cashier. Your associates have the opportunity to build stronger relationships with your customers that improve customer loyalty. And the improved personalized service becomes part of your brand, providing a real competitive advantage.

2. Improve customer convenience: any card… anywhere.

Some customers prefer credit cards while others want to use their debit cards. Some will present their loyalty cards to receive discounts or points for their purchase.

Others may be paying for their purchases with gift cards. With MPOS, your customers have the freedom and flexibility to use whatever card or payment method they wish, anywhere in your store — including contactless NFC payments made via their mobile phones.

3. Eliminate wait times at checkout.

When all your POS lanes are open and wait times are still unacceptable, associates with mobile computers can be dispatched to set up as many virtual POS stations as needed, anywhere in the store. Long queues never frustrate your customers. They’re in and out as quickly as possible, and on to the rest of their busy day.

4. Increase sales.

While customers are on their way to the POS, they have the opportunity to abandon the sale. They may change their mind, decide to look for better pricing, or find a long checkout line daunting. When associates can process payment right at the ‘point of decision’, the opportunity to lose the sale during the trip to the checkout lane is eliminated. In addition, queue busting with MPOS can also help increase sales. As customers discover that there is never a long wait in your store, they will no longer think twice about stopping in during peak shopping times for fear that the queues might be too long. Shoppers no longer turn around within seconds of entering your store when they spot long checkout queues. Shoppers are less likely to abandon their shopping baskets because they simply don’t have the time or patience to keep waiting in line. In addition to increasing sales, the ‘no-wait’ checkout line becomes a part of your brand, a differentiator that sets you apart from the competition

5. Modify your store layout easily and cost-effectively.

In the fast-moving world of retail, trends are always changing — trends that can impact how you want to design and lay out your store. Moving wired POS stations is expensive — these stations are typically considered permanent fixtures. Since the MPOS is wireless, there is no need to move network cabling or power outlets. Retailers are free to redesign the sales floor whenever it will best serve the business, able to easily move displays, add new displays, give the store a face-lift, or reconfigure traffic patterns during holidays to improve sales and the customer experience.

7. Maximize the value of every inch of your sales floor.

Every retailer’s goal is to increase regular clientele. But to accommodate major increases without creating long queues at the POS, you’ll likely need more POS locations. An MPOS solution allows you to dynamically add however many POS stations you need when you need them — without reducing the available floor space for inventory or promotional displays. The MPOS is rugged enough to be used outdoors in bad weather to further increase productivity as well as sales and customer service levels. For example, in an outdoor lot, an associate can help a customer choose a Christmas tree, ring up the purchase right on the spot and load the tree onto the car. And if you choose to replace all your wired POS with MPOS stations, you no longer need to allocate floor space for dedicated cash wraps. Instead, you gain more merchandising areas to help increase sales — without leasing additional square footage or your rent.

8. Reduce the cost per POS.

An MPOS is much more cost-effective than a traditional POS. There are no registers or checkout stand fixtures to purchase, nor are wiring or outlet installation required. Space previously utilized for wired POS stations expands the available sales floor space, helping increase the merchandise mix and your sales. In addition, unlike the wired POS wrap station, spare units are more affordable and easily stocked in the back room. Now, a malfunctioning ‘pay point’ no longer requires you to re-direct customers to another register or a different area of the store to pay for purchases. Employees can simply retrieve a working unit from the back room and the ‘pay point’ is back in service in just a minute or two.

9. Increase safety.

In big box home improvement stores, customers with large carts of items such as drywall, lumber, and pre-hung doors can create a backup at the POS. As carts laden with large items back up into the aisles of your store, other customers are forced to navigate around them, creating potential safety issues. With an MPOS in hand, associates can divert customers with large carts to an area where they can be safely rung up on the spot, creating a safer store environment while minimizing POS queues.